Privacy Policy
Gas Certify Ltd — Trading as Boiler Academy
Last updated: 3 September 2026
Boiler Academy Privacy Policy
Effective Date: 22/05/2026
Last Updated: 22/05/2026
This Privacy Policy explains how Boiler Academy collects, uses, stores, shares, and protects personal information when you use our website, Learning Hub, online courses, downloadable resources, community areas, live sessions, in-person training, workshops, mobile app, booking forms, payment pages, email communications, and related services.
Boiler Academy is the educational division of Gas Certify Ltd, a company registered in England and Wales.
Company Name: Gas Certify Ltd
Trading Name: Boiler Academy
Company Registration Number: 15507668
Registered Address: 174 South Ealing Road, W5 4QL, United Kingdom
Telephone: 020 8037 6391
Email: info@boileracademy.co.uk
Website: www.boileracademy.co.uk
For the purposes of UK data protection law, Gas Certify Ltd trading as Boiler Academy is the data controller for the personal information described in this Privacy Policy, unless stated otherwise.
By using our website, Learning Hub, mobile app, courses, services, forms, booking pages, or communications, you acknowledge that we will process your personal information as described in this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to personal information collected through:
- The Boiler Academy website;
- The Boiler Academy Learning Hub;
- Online courses and digital resources;
- In-person training and workshops;
- Course booking forms and payment pages;
- Email newsletters and marketing forms;
- Community areas, discussion channels, comments, and member posts;
- Live webinars, live sessions, Q&A sessions, and events;
- Customer support messages;
- Future Boiler Academy mobile app and mobile learning features;
- Social media lead forms and advertising campaigns;
- Any other Boiler Academy service that links to this Privacy Policy.
This Privacy Policy should be read alongside our Terms and Conditions, Cookie Policy, Refund Policy, and any course-specific, event-specific, or app-specific notices that may apply.
2. Personal Information We Collect
We may collect and process the following types of personal information, depending on how you interact with Boiler Academy.
2.1 Identity Information
This may include:
- Full name;
- Username or profile name;
- Business name;
- Job title or trade role;
- Student, learner, member, or account ID;
- Profile photo, where uploaded by you;
- Identification information if needed for in-person training, safety, verification, or certification records.
2.2 Contact Information
This may include:
- Email address;
- Phone number;
- Billing address;
- Business address;
- Postal address;
- Emergency contact details where required for in-person training or safety reasons.
2.3 Account and Login Information
This may include:
- Account registration details;
- Login credentials;
- Password data in encrypted or protected form;
- Membership status;
- Course access permissions;
- Login dates and times;
- Device and session information;
- Account preferences;
- Security and authentication records.
2.4 Course and Learning Information
This may include:
- Courses purchased or accessed;
- Course progress;
- Lesson completion records;
- Quiz results;
- Assessment attempts;
- Certificates or badges issued;
- Downloaded resources;
- Attendance records for live sessions or in-person training;
- Feedback, questions, assignments, worksheets, and learning submissions.
2.5 Payment and Transaction Information
This may include:
- Products, courses, memberships, or services purchased;
- Payment amount;
- Billing details;
- Invoice information;
- Transaction reference numbers;
- Refund records;
- Subscription or payment plan status;
- Payment failure or cancellation records.
We do not normally store full card details. Card payments are usually processed by third-party payment processors who handle payment information securely under their own terms and privacy policies.
2.6 Communication Information
This may include:
- Emails you send to us;
- Contact form messages;
- Support requests;
- Live chat messages;
- Community comments and posts;
- Survey responses;
- Webinar questions;
- Feedback, reviews, testimonials, and case study submissions;
- Social media messages or comments where you interact with us.
2.7 Community and User-Generated Content
If you use the Learning Hub, mobile app community, discussion areas, or member channels, we may process:
- Posts;
- Comments;
- Replies;
- Uploaded files or images;
- Questions and answers;
- Poll responses;
- Reactions and engagement activity;
- Reports or moderation records;
- Public profile details shown to other members.
You should not post personal information about customers, homeowners, tenants, landlords, engineers, apprentices, employers, or third parties unless you have permission and a lawful reason to do so.
2.8 Technical and Usage Information
When you use our website, Learning Hub, emails, or mobile app, we may collect technical information such as:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Time zone setting;
- Pages visited;
- Buttons clicked;
- Course pages viewed;
- Referral source;
- Approximate location based on IP address;
- Error logs;
- App version;
- Crash reports;
- Performance data;
- Cookie and tracking preferences.
2.9 Mobile App Information
If Boiler Academy launches a mobile app, we may collect and process app-related information such as:
- App account login details;
- Device type and operating system;
- App version;
- Device identifiers where necessary for app security and functionality;
- Push notification preferences;
- Course progress inside the app;
- Saved lessons or bookmarked content;
- Offline content access records, where offered;
- App usage data;
- Crash reports and diagnostics;
- Security logs;
- In-app support messages;
- App-store purchase or subscription status, where applicable.
We will only collect mobile app data that is necessary for operating, securing, improving, or personalising the app, or where you have given consent where required.
2.10 Marketing and Preference Information
This may include:
- Newsletter sign-up preferences;
- Course interest preferences;
- Marketing consent status;
- Email open and click activity;
- Advertising audience data;
- Lead magnet downloads;
- Webinar registrations;
- Communication preferences;
- Unsubscribe records.
2.11 Health, Safety, Accessibility and Special Category Information
We do not normally collect special category personal data.
However, we may process limited health, accessibility, disability, dietary, emergency, or safety-related information if you provide it to us for a specific reason, such as:
- In-person training safety;
- Reasonable adjustments;
- Emergency support;
- Accessibility requirements;
- Venue or workshop planning;
- Risk management.
We will only use this information where necessary and where we have a lawful basis and any additional legal condition required under UK data protection law.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Visit our website;
- Create an account;
- Join the Learning Hub;
- Purchase a course, membership, or event;
- Complete a checkout form;
- Subscribe to emails;
- Download a resource;
- Register for a webinar or live session;
- Book in-person training;
- Attend an event or workshop;
- Post in the community;
- Submit a testimonial, review, or survey;
- Contact us by email, phone, form, live chat, or social media;
- Use the future mobile app;
- Change your account preferences;
- Request support or make a complaint.
We may also collect personal information automatically through:
- Cookies;
- Analytics tools;
- Server logs;
- App diagnostics;
- Email tracking tools;
- Security monitoring tools;
- Payment and checkout integrations.
We may receive personal information from third parties such as:
- Payment processors;
- Learning platform providers;
- Booking platforms;
- Email marketing platforms;
- Analytics providers;
- Advertising platforms;
- App stores;
- Webinar platforms;
- Social media platforms;
- Referral or affiliate partners;
- Employers, training providers, mentors, or organisations that book training on your behalf.
4. Why We Use Your Personal Information
We may use your personal information for the purposes below.
4.1 To Provide Courses and Learning Services
We use your information to:
- Create and manage your account;
- Give access to courses and resources;
- Track course progress;
- Issue certificates and badges;
- Manage quizzes and learning records;
- Deliver live sessions, webinars, and training events;
- Provide downloads, worksheets, templates, and resources;
- Provide Learning Hub and mobile app access;
- Personalise your learning experience.
4.2 To Process Payments and Orders
We use your information to:
- Process purchases;
- Manage subscriptions and payment plans;
- Send invoices, receipts, and order confirmations;
- Handle refunds or payment issues;
- Verify payment status;
- Prevent fraud or misuse;
- Maintain accounting and tax records.
4.3 To Manage In-Person Training and Events
We use your information to:
- Confirm bookings;
- Manage attendance;
- Send event reminders;
- Arrange practical training groups;
- Manage venue access;
- Handle safety, accessibility, or emergency requirements;
- Record attendance and completion;
- Communicate changes, cancellations, or rescheduling.
4.4 To Operate the Learning Hub and Community
We use your information to:
- Create member profiles;
- Display posts, comments, and replies;
- Allow community interaction;
- Manage discussion channels;
- Moderate content;
- Enforce community rules;
- Protect members from abuse, spam, unsafe advice, or misuse;
- Improve community experience.
4.5 To Operate and Improve the Mobile App
If Boiler Academy launches a mobile app, we may use app data to:
- Provide login and account access;
- Deliver courses and resources through the app;
- Save progress and preferences;
- Send optional notifications;
- Improve app performance;
- Fix bugs and crashes;
- Protect app security;
- Understand which features are useful;
- Prevent misuse or unauthorised access.
4.6 To Communicate With You
We use your information to:
- Send account messages;
- Respond to enquiries;
- Provide support;
- Send course access details;
- Send booking confirmations;
- Send certificate or completion information;
- Notify you about changes to services, policies, courses, or events;
- Handle complaints or disputes.
4.7 For Marketing and Educational Updates
We may use your information to send:
- Course updates;
- Training tips;
- Event invitations;
- Launch announcements;
- Offers and promotions;
- Learning Hub updates;
- Mobile app updates;
- Newsletter content;
- Useful resources for engineers, apprentices, and trade professionals.
You can unsubscribe from marketing emails at any time. Service messages may still be sent where necessary for your account, purchase, booking, course access, legal notices, or safety-related updates.
4.8 To Improve Our Services
We use information to:
- Improve courses and resources;
- Understand user behaviour;
- Test new features;
- Improve website and app performance;
- Improve the Learning Hub experience;
- Review feedback and survey responses;
- Develop new courses, features, and training offers;
- Monitor quality and user satisfaction.
4.9 For Security, Fraud Prevention and Legal Protection
We use information to:
- Protect accounts;
- Prevent unauthorised access;
- Detect fraud, abuse, spam, or misuse;
- Enforce our Terms and Conditions;
- Protect our intellectual property;
- Handle legal claims;
- Comply with legal obligations;
- Maintain platform security.
5. Our Lawful Bases for Using Personal Information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases.
5.1 Contract
We use this lawful basis where processing is necessary to provide services you have requested or purchased, such as:
- Creating your account;
- Giving course access;
- Processing orders;
- Managing memberships;
- Delivering training;
- Sending order confirmations;
- Providing customer support.
5.2 Legitimate Interests
We use this lawful basis where we have a legitimate business interest and your rights do not override that interest. This may include:
- Improving our services;
- Preventing fraud;
- Protecting platform security;
- Managing community safety;
- Responding to business enquiries;
- Sending relevant updates to existing customers where permitted;
- Protecting our legal rights;
- Understanding how users interact with our website, Learning Hub, and app.
5.3 Consent
We use consent where required, such as for:
- Certain marketing communications;
- Non-essential cookies;
- Some analytics or advertising technologies;
- Optional mobile app notifications;
- Certain testimonials or image/video use;
- Special category data where consent is the appropriate condition.
You can withdraw consent at any time where consent is the lawful basis.
5.4 Legal Obligation
We may use your information where necessary to comply with legal duties, such as:
- Tax and accounting records;
- Consumer law obligations;
- Data protection compliance;
- Responding to lawful requests from authorities;
- Health and safety obligations;
- Record keeping where required by law.
5.5 Vital Interests
In rare cases, we may use personal information where necessary to protect someone’s life or physical safety, for example during a serious emergency at an in-person training event.
6. Cookies and Similar Technologies
Our website, Learning Hub, emails, and future mobile app may use cookies, pixels, tags, SDKs, local storage, and similar technologies.
These technologies may be used to:
- Keep you logged in;
- Remember preferences;
- Provide secure checkout;
- Protect against fraud;
- Measure website and app performance;
- Understand course and page usage;
- Improve user experience;
- Measure email engagement;
- Support advertising and retargeting, where permitted.
Some cookies are essential for the website, Learning Hub, checkout, security, and account access to work properly.
Non-essential cookies, such as analytics, advertising, or tracking cookies, may require your consent. Where required, we will ask for your consent through a cookie banner or preference tool.
You can manage cookies through your browser settings or cookie preferences, but disabling some cookies may affect website, Learning Hub, checkout, or app functionality.
A separate Cookie Policy may provide more detailed information about the cookies and similar technologies we use.
7. Who We Share Personal Information With
We may share personal information with trusted third parties where necessary to operate Boiler Academy, provide our services, meet legal obligations, or protect our business.
This may include:
- Payment processors;
- Learning platform providers;
- Website hosting providers;
- Email marketing providers;
- CRM and customer support providers;
- Booking and calendar platforms;
- Video hosting and webinar platforms;
- Mobile app development and app hosting providers;
- App stores and mobile platform providers;
- Analytics providers;
- Advertising platforms;
- Accountants, bookkeepers, and tax advisers;
- Legal advisers and professional consultants;
- Trainers, mentors, tutors, and event staff;
- Venue providers where needed for in-person training;
- IT support and cybersecurity providers;
- Affiliate, referral, or partner platforms where relevant;
- Regulators, law enforcement, courts, or public authorities where legally required.
We only share personal information where there is a valid reason to do so and, where required, appropriate contracts or safeguards are in place.
We do not sell your personal information.
8. Third-Party Platforms and Services
Boiler Academy may use third-party platforms to deliver parts of our services. These may include payment systems, email tools, website builders, learning platforms, community platforms, booking systems, video platforms, analytics services, app stores, and mobile app tools.
When you interact with these third-party services, their own terms and privacy policies may also apply.
We are not responsible for the privacy practices of websites, apps, or platforms that we do not control.
You should review the privacy policies of any third-party service you choose to use.
9. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place, such as:
- Adequacy regulations;
- Approved standard contractual clauses;
- International data transfer agreements;
- Other lawful transfer mechanisms recognised under UK data protection law.
10. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we keep information may depend on:
- The type of information;
- The reason it was collected;
- Whether you still have an account or membership;
- Whether we need the information to provide course access;
- Legal, tax, accounting, or reporting requirements;
- Dispute, complaint, refund, or legal claim risks;
- Security and fraud prevention needs;
- Certificate and learning record requirements;
- Whether you have asked us to delete your information.
Examples of retention include:
- Account records may be kept while your account remains active and for a reasonable period afterwards;
- Course completion and certificate records may be kept to verify learning history;
- Payment and invoice records may be kept for tax and accounting purposes;
- Community content may remain visible unless removed by you or by us;
- Marketing records may be kept until you unsubscribe or ask us to stop;
- Support and complaint records may be kept to manage service quality and legal protection;
- App diagnostic and usage data may be kept for a limited period needed for security, troubleshooting, and improvement.
When personal information is no longer needed, we will delete it, anonymise it, or securely archive it where appropriate.
11. How We Protect Personal Information
We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.
These measures may include:
- Secure account access controls;
- Password protection;
- Encryption where appropriate;
- Access restrictions;
- Staff and contractor confidentiality obligations;
- Secure hosting providers;
- Payment processing through secure third-party providers;
- Monitoring for misuse or suspicious activity;
- Backups and system security controls;
- Regular platform updates where available.
No website, app, email system, or online platform can be guaranteed to be completely secure. You are responsible for keeping your login details private and for using secure devices and networks.
12. Your Data Protection Rights
Under UK data protection law, you may have the following rights, depending on the circumstances:
- Right to be informed about how your personal information is used;
- Right of access to request a copy of your personal information;
- Right to rectification to correct inaccurate or incomplete information;
- Right to erasure to request deletion of your personal information;
- Right to restrict processing in certain circumstances;
- Right to data portability in certain circumstances;
- Right to object to certain types of processing;
- Right to withdraw consent where processing is based on consent;
- Right to complain to the Information Commissioner’s Office.
These rights are not absolute. We may need to keep certain information where we have a legal obligation, contractual reason, legitimate interest, dispute record, payment record, certificate record, or other lawful reason.
To exercise your rights, contact us at:
Email: info@boileracademy.co.uk
We may ask you to verify your identity before responding to a rights request.
13. Marketing Preferences
You may receive marketing communications from us if you have:
- Subscribed to our newsletter;
- Downloaded a resource;
- Registered for a webinar;
- Purchased a course;
- Joined the Learning Hub;
- Requested information;
- Shown interest in Boiler Academy services;
- Given consent where required.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us.
Unsubscribing from marketing emails will not stop important service messages, such as purchase confirmations, account notices, course access emails, booking confirmations, policy updates, safety notices, or payment-related communications.
14. Children and Young People
Boiler Academy services are mainly intended for adults aged 18 and over, especially trade professionals, apprentices, engineers, and learners preparing for professional development.
We do not knowingly collect personal information from children under 13.
If a learner under 18 accesses Boiler Academy through a college, employer, parent, guardian, training provider, or supervised programme, additional consent or safeguarding arrangements may apply.
If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and take appropriate action.
15. Testimonials, Photos, Videos and Case Studies
If you provide a testimonial, review, photo, video, success story, case study, or feedback, we may ask for permission to use it in our marketing, website, Learning Hub, mobile app, social media, presentations, or training materials.
Where your name, image, voice, business name, or identifiable story is used publicly, we will use your information in line with the permission you gave.
You can contact us if you want us to stop using a testimonial or public case study connected to your personal identity. We will take reasonable steps to remove or stop future use, although materials already printed, published, shared, or distributed may not always be fully retrievable.
16. Community Privacy
When you post in Boiler Academy community areas, other members may be able to see your profile name, photo, role, posts, comments, replies, reactions, and shared content.
You should not post confidential customer information, job addresses, private messages, phone numbers, personal documents, gas certificates, invoices, photos of customers, or third-party personal data unless you have permission and a lawful reason.
We may moderate or remove content that breaches privacy, safety, community rules, or our Terms and Conditions.
17. Mobile App Privacy
If Boiler Academy launches a mobile app, this Privacy Policy will apply to the app unless we publish a separate app privacy notice.
The app may request access to certain device features only where needed for functionality. This may include:
- Notifications;
- Camera or photo uploads, where used for profile images, support, or learning submissions;
- File uploads, where used for worksheets, documents, or evidence submissions;
- Local storage, where used for saved content or offline access;
- Device diagnostics, where used to fix crashes or improve performance.
We will not access device features unnecessarily. You can manage app permissions through your device settings.
If the app is distributed through Apple App Store, Google Play, or another app marketplace, the app store may also process your personal information under its own privacy policy.
18. Automated Decision-Making and Profiling
We do not currently use personal information to make decisions that have a legal or similarly significant effect on you using solely automated processing.
We may use limited profiling or segmentation for practical purposes, such as:
- Showing relevant course recommendations;
- Understanding learner interests;
- Sending relevant emails;
- Improving user experience;
- Measuring engagement;
- Managing advertising audiences.
You can object to certain types of profiling or marketing-related processing by contacting us.
19. If You Do Not Provide Personal Information
Some personal information is necessary for us to provide our services.
If you do not provide required information, we may not be able to:
- Create your account;
- Process your payment;
- Give course access;
- Issue certificates;
- Book training;
- Provide support;
- Send important service messages;
- Verify your identity;
- Provide mobile app access;
- Meet legal or safety requirements.
20. Links to Other Websites
Our website, Learning Hub, emails, community areas, or mobile app may contain links to third-party websites, apps, tools, products, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
You should review their privacy policies before providing personal information to them.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, Learning Hub, mobile app, courses, technology, legal requirements, or business operations.
The updated version will be posted on our website, Learning Hub, or mobile app.
Where changes are significant, we may notify you by email, platform notice, app notice, or another reasonable method.
Your continued use of Boiler Academy services after the updated Privacy Policy is published means you acknowledge the updated policy.
22. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
Email: info@boileracademy.co.uk
Telephone: 020 8037 6391
Address: Gas Certify Ltd, 174 South Ealing Road, W5 4QL, United Kingdom
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
23. Contact Details
For questions about this Privacy Policy or how we use personal information, contact:
Gas Certify Ltd trading as Boiler Academy
Registered Address: 174 South Ealing Road, W5 4QL, United Kingdom
Telephone: 020 8037 6391
Email: info@boileracademy.co.uk
Website: www.boileracademy.co.uk
24. Final Note
We take privacy seriously and aim to be clear, fair, and transparent about how personal information is used.
This Privacy Policy is designed to support Boiler Academy’s website, Learning Hub, courses, training services, member community, email communication, and future mobile app while protecting the privacy rights of learners, members, customers, trainers, and visitors.